Privacy Policy
Your privacy is very important to us. Please read this privacy policy to
learn more about the ways in which we collect, use and protect your information
that personally identifies You as well as non-personal information. JCB India Limited
("JCBI", "We" "Us" "Our"
or the "Company") is committed to protecting the privacy of
individuals who visit our website https://knowledgecentre2.jcb.com ("JCB Website") and
our mobile application under the name and style “JCB Knowledge Centre 2.0”
("Mobile Application") to use the JCBI Online Services (as
defined below) (such individuals "Users" "Your"
or "You").
1. Scope of
Application
This Privacy Policy applies to collection, retention, use and processing
of Data (as defined below) provided by You to Us and through the JCB Website
and the Mobile Application. It describes JCBI’s privacy practices in relation
to the use of the Mobile Application and the JCB Website and any other related
applications, tool, and includes any other feature or content or services
offered from time to time (collectively, the "JCBI
Online Services"), as well as Your choices regarding use, access
and collection of personal information.
By using the JCBI Online Services and/or registering for an account with
Us, You are accepting the terms of this Privacy Policy and our Terms and
Conditions (available at https://knowledgecentre2.jcb.com/Default.aspx?ClientId=1 and You are accepting and
consenting to our collection, storage, use, disclosure, including
the sharing of Data (as defined below), and any other uses of Your
information as described in this Privacy Policy. If You do not agree to this
Privacy Policy, do not use the JCB Online Services or give us any of Your
information. We take privacy very seriously and we shall protect Your personal
information as described in this Privacy Policy and as required by applicable
law.
2.What Data we may collect and how
(a) Through Mobile Application
JCBI may obtain information through the Mobile Application that Users
download to, and run on, their mobile devices ("Devices").
Mobile Applications provided by JCBI may obtain information from, or access
data stored on, Users’ Devices to provide services related to the relevant
Mobile Application. For example, a Mobile Application may access a camera on a
User’s Device to enable the User to upload photographs in relation to the
services; access the contact list of the User for emergency contact; so that
JCBI may provide content that is more suitable to Your requirement; or access
contact information on a User’s Device to enable the User to sync contact
information between the information that is stored on the User’s Device and the
information that is submitted to the services. Information obtained to provide
Mobile Application services may include information obtained in preparation for
anticipated updates to those services. Mobile Applications may transmit
information to and from Devices to provide the Mobile Application services.
Mobile Applications may
provide JCBI with information related to Users’ use of the Mobile Application
services, information regarding Users’ Devices, and information regarding Users’
interaction with Mobile Applications, which JCBI may use to provide and improve
the Mobile Application. For example, all actions taken in a Mobile Application
may be logged, along with associated information (such as the time of day when
each action was taken). JCBI may also share anonymous data about these actions
with third party providers of analytics services. In addition, if a User
downloads the Mobile Application after clicking on a third-party mobile
advertisement for the Mobile Application or for JCBI, the third-party
advertiser may provide JCBI with certain information, such as the User’s Device
identification information, which JCBI may use to track the performance of its
advertising campaigns.
Users may configure the Mobile Application, and the information accessed
or obtained by the Mobile Application on a User’s Device. Information accessed
or obtained by the Mobile Application on a User’s Device may be accessible to
the User and/or its organization, depending on the intended functionality of
the Mobile Application. JCBI may provide updated versions of its Mobile
Applications, from time to time, at its sole discretion. If your Device’s
settings permit, those updates will be downloaded and installed automatically
on your Device. By installing the Mobile Application on your Device, You accept and consent to the automatic downloading and
updating of that Mobile Application.
In addition to Mobile
Applications offered by JCBI, the Company may permit authorised third
parties/service providers (as engaged by JCBI) to access data stored on, Users’
Devices to provide services associated with such authorised third-party mobile
applications that Users download, install, use, or otherwise interact with over
the Mobile Application. The Mobile Applications may also contain links or
integrations to other mobile applications provided by such authorised third
parties. Third parties’ use of information collected through third-party mobile
applications is governed by the privacy statements of such third parties.
Notices and contractual terms related to a particular third
party mobile application may be found in the relevant terms of service
for such third party mobile application. The Company encourages You to review
the relevant terms of service and privacy statements/notices of third-party
providers of the Mobile Applications to understand their information practices.
JCBI is not responsible for
any form of transmission, whatsoever, received by You from any third party website or mobile application. Accordingly, JCBI
does not make any representations concerning the privacy practices or policies
of such third parties or terms of use of such third party
websites or mobile applications, nor does JCBI control or guarantee the
accuracy, integrity, authenticity or quality of the information, data, text,
software, music, sound, photographs, graphics, videos, messages or other
materials available on such third party websites or mobile applications.
(b) Information
collected through the JCB Website, Third Party Service Providers and
Mobile Application
In general, You can browse the JCB Website and
the Mobile Application without telling us who You are or revealing any personal
information about Yourself. However, when expressing an interest in registering
to use the Mobile Application or the JCB Website tohttps://knowledgecentre2.jcb.com,
JCBI requires You to provide personal contact information, including but not
limited to Your name, company name, phone number, email address and
organisation details ("Required Contact Information") are
referred to collectively as "Data". Your posting of any Data
is strictly up to You. As stated above, while You can visit the JCB Website and
Mobile Application without disclosing any personal information, however, to
register to avail JCBI Online Services there are web pages that require such
information to complete certain functions, thus these web pages may not be
available to You if You decide not to reveal the information requested.
Through our "import
contacts" feature option, we may also collect information such as the
name, company name, phone number, email address or organisation details that
You choose to share with us. When You provide us with personal information
about Your contacts, we will only use this information for the specific reason
for which it is provided, such as to add new records to Your JCBI’s account.
The JCB Website or third party websites that the JCBI redirects User to, may
use a technology known as web beacons that allow the JCB Website or the third
party website to collect web log information. Web log/webserver automatically
recognises some information, such as the date and time You visited the JCB
Website, the contents You visited, the website You came from (to the extent You
have given Your consent), the type of browser You are using (e.g., Internet
Explorer), the type of operating system You are using (e.g., Windows 10), and
the domain name and address of Your internet service provider.
To enable our systems to
recognise Your browser or device and to provide and improve the JCBI Online
Services, we use cookies. Cookies are small identifiers that is sent from a web
server to web browser and then stored on Your computer's hard drive or that of
Your device to identify You and to understand how You arrived at the JCB
Website/Mobile Application.
3.How we use
information collected
The Company uses Data about
Users to perform/facilitate the JCBI Online Services. For example, if You fill
out a "Contact Me" form, the Company will use the information
provided to contact You about your interest in the JCBI Online Services.
The Mobile Application may
use provided location
of the User to allocate or assign tasks in relation to the
Products. The Mobile Application may also use provided location alone or in
combination with the Data to achieve such objective.
JCBI partners with
authorised third parties to display advertising on the Mobile Application and
the JCB Website or to manage our advertising on other sites. Our authorised
third-party partners may use cookies or similar technologies to provide You
advertising based upon Your browsing activities and interests. If You wish to
opt out of interest-based advertising, please exercise Your option when viewing
such advertising. Please note You will continue to receive generic ads on the
JCB Website.
We use Your personal
information and other information we obtain from Your current and past
activities on the JCB Website and the Mobile Application to resolve disputes;
troubleshoot problems; help promote measure User requirements in the JCBI
Online Services provided by us, inform You about online and offline services and
updates; customise your experience; detect and protect us against error, fraud
and other criminal activity; enforce our Terms and Conditions; and as otherwise
described to You at the time of collection. We may review Your personal
information for errors, omissions and for accuracy.
You agree that we may use
personal information about You to improve our analyse the usage of the JCB
Website and the Mobile Application, to improve the content and trainings- offerings,
and customise the content on the JCB Website and Mobile Application, layout,
and services. These uses improve the JCB Website and Mobile Application and
better tailor it to meet Your needs, so as to provide You with a smooth,
efficient, safe and customised experience while using the same.
You agree that we may use
Your personal information to contact You and deliver information to You that,
in some cases, are targeted to Your interests, such as targeted trainings/learning
contents and communications relevant to Your use of the JCB Website and Mobile
Application. By accepting the Terms and Conditions and Privacy Policy, You expressly agree to receive this information.
4. With who we share
information collected
The following are
categories of third parties with whom we may share your information with from
time-to-time. By using the JCB Website and the Mobile Application You consent
to sharing such information with these third parties:
(a) Contracted service providers - We do not share Your
personal information with third parties, unless we need to share Your personal
information to provide JCBI Online Services. JCBI may share Data about Users
with contracted service providers so that these service providers can provide
services on Our behalf. Recording feature in the Mobile Application may be used
for taking feedback. These service providers are authorised by us to use Your
personal information only as necessary to provide the requested JCBI Online
Services. Without limiting the foregoing, JCBI may also share Data about JCBI’s
Users with the Company’s service providers to ensure the quality of information
provided. Unless described in this Privacy Policy, JCBI does not share, sell,
rent, or trade any information with third parties for their promotional
purposes. While we have authorised our service providers to use Your personal
information only as necessary to provide the requested services to us, they may
use the Data in accordance with their own policies, terms and conditions and we
are not in any manner responsible or liable to the User in case of any breaches
by such third-party service providers. Notwithstanding the above, if: (i) disclosure is required by law, rule or regulation or is
in response to a valid order of a court or regulatory/statutory authority or
other legal process; and/or (ii) when we find your action on the JCB Website
violates the Terms and Condition or any of your usage guidelines for the
Products and JCBI Online Services.
We have set out below the
name and contact details of the third party service
providers who may collect and/or retain Your Data in relation to JCBI Online
Services:
(b) JCBI
Affiliates - The Company may share Data about Users with other
affiliates, holding company, subsidiaries, joint venture of the JCBI corporate,
in order for us to work with them. Our parent, affiliates, subsidiaries, and
joint ventures follow privacy practices no less protective of all Users than
our practices described in this document, in compliance with applicable law.
(c) Business Partners- From time to time, JCBI may partner
with other companies to jointly offer products, services, or programs (or
downloadable content) such as our AppExchange partners. JCBI does not control
our business partners’ use of the Data about the Users that we collect, and
their use of the information will be in accordance with their own privacy
policies. If You do not wish for your information to be shared in this manner,
(e) Compelled
Disclosure - JCBI reserves the right to use or disclose information
provided, if required by law or if JCBI reasonably believes that use or
disclosure is necessary to protect its rights and/or to comply with a judicial
proceeding, court order, or legal process.
(f) Business Buyer - To the extent permitted by law, we
may also provide Your Data to a third party in connection with the sale,
assignment, or other transfer of the business of the JCB Website to which the
information relates, in which case we will require any such buyer to agree to
treat Your Data in accordance with this Privacy Policy.
(g) International transfer of information collected -
JCBI primarily stores Data about Users in India. To facilitate JCBI’s global
operations, JCBI may transfer to and access such information from around the
world, including to/from other countries in which JCBI or its parent,
affiliates, subsidiaries and joint ventures have operations. This Privacy
Policy shall apply even if JCBI transfers Data about Users to other countries
and the Users hereby consent to such transfer. Our parent, affiliates,
subsidiaries, and joint ventures follow privacy practices no less protective of
all Users than our practices described in this document, in compliance with
applicable law.
(h) Protection of JCBI and others - We release account
and other personal information when we believe release is appropriate to comply
with applicable law; enforce or apply our Terms and Conditions and other
agreements; or protect the rights, property or safety of JCBI, our Users or
others. This includes exchanging information with other companies,
organisations, government or regulatory authorities for fraud protection and
credit risk reduction. However, this does not include selling, renting, sharing
or otherwise disclosing personally identifiable information from customers for
commercial purposes in a way that is contrary to the commitments made in this
Privacy Policy.
(i) With your consent - Other
than as set out above, You will receive notice when
information about You might go to third parties (other than as mentioned above)
and You will have an opportunity to choose not to share the information.
5. Verification
and monitoring of Data
To the extent permitted by
law, we will verify the details You have provided. Such verification could be
done through third party service providers, who shall be bound the obligation
of confidentiality and data protection. We further reserve the right to
monitor, intercept, access and erase all information, material, data and
communication.
6. Correcting and
updating your information
JCBI may retain Your
information for a period of time consistent with the original purpose of
collection. For instance, we may retain your information during the time in
which You have an account to use our Mobile Application or till the time You
are a registered user on the JCB Website and for a reasonable period of time
thereafter. We may also retain your information during the period of time
needed for JCBI to pursue our legitimate business interests, conduct audits,
comply with Our legal obligations, resolve disputes and enforce Our agreements.
You may request to review, correct, delete or otherwise modify any of
the personal information that You have previously provided to Us through the
Mobile Application or the JCB Website (directly or indirectly through third
party service providers). If You have registered for an account with JCBI, You may generally update your user settings, profile,
organization’s settings or registration by logging into the Mobile
Application/the JCB Website with
Your username and password and editing your settings or profile. To update Your
Information, discontinue Your account, and/or request return or deletion of
Your Data associated with Your account, please contact Your account
representative or training team for the applicable service. Requests to access,
change, or delete Your information will be addressed within a reasonable
timeframe.
7. Security
JCBI uses (by itself and
through third party service providers) robust security measures to protect Data
about Users. All Data is stored in a secure server and is protected against
unauthorised access. To prevent unauthorised access, maintain data accuracy,
and ensure correct use of information, we employ and ensure that our third party service providers also employ reasonable
security practices and procedures and current internet security methods and
technologies in compliance with the Information Technology Act, 2000 and rules
made thereunder and other applicable laws.
8. Your Choices and Discretion and opt out
You agree and acknowledge
that You are providing Your information out of Your free will. You have an
option not to provide or permit JCBI (directly or through its third party service providers) to collect Your personal
information or later on withdraw Your consent with respect to such personal
information so provided herein by sending an email to the grievance officer or
such other electronic address of JCBI as may be notified to You. In such case, You should neither visit the JCB Website nor use our Mobile
Application or use/avail any JCBI Online Services. However, these rights may be
limited, for example, if fulfilling your request would reveal personal data of
another person, or if You ask us to delete information which we are required by
law or have compelling legitimate interests to keep. If you have unresolved
concerns, please write to the grievance officer.
You can add or update Your
personal information on regular basis. Kindly note that JCBI would retain Your
previous personal information in its records.
9. Your
consent and changes to this Privacy Policy
By using the JCB Website
and the Mobile Application and/or by providing your information to JCBI and/or
third party service providers, You consent to the collection and use of the information .You disclose on the JCB Website and/or Mobile
Application in accordance with this Privacy Policy, including but not limited
to Your consent for sharing Your information as per this Privacy Policy.
JCBI reserves the right to
change this Privacy Policy without notice. The revised Privacy Policy is
effective immediately when posted on the JCB Website. Hence it is the
responsibility of each User to review the JCB Website and the Privacy Policy
periodically.
For any queries or support, You may get mail us
at ashish.gupta@jcb.com.
10. Grievance Officer
In accordance with
Information Technology Act 2000 and, the rules made there under the name and
contact details of the Grievance Officer are provided below:
Name: Ashish Gupta
Address: B-I/I-1, 2nd
Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044
Contact Details: +91-9599389879
Email ID: ashish.gupta@jcb.com
Available between: [Monday
to Friday] [9:00 am IST – 6:00 pm IST]
If You find any
discrepancies or have any grievances in relation to the collection, storage,
use, disclosure and transfer of your information collected under the Privacy
Policy, please contact the grievance officer.